Return & Refund Policy

Clothes bought online do not always fit, and prints look different on a screen. You have a 7 day return window from the day your order is delivered.

The window

• Return window: 7 days from delivery. Tell us inside those 7 days — the parcel does not have to be back with us by then.
• Refund time: 5–7 business days after the returned item reaches us and passes a quick check.
• Pickup: we arrange a reverse pickup where the courier serves your pin code. Where it does not, we ask you to self-ship and we reimburse the actual postage against a receipt.

Condition we can accept

Send the item back the way you would want to receive it:

• unworn and unwashed, with no perfume, deodorant, make-up or food marks;
• original tags attached and the original packaging kept;
• all pieces of a set together — a kurta set means the kurta, the bottom and the dupatta, not two of the three;
• the invoice or order number in the parcel.

What we cannot take back

Hair accessories, headbands, scarves and worn jewellery cannot be returned once the pack is opened, for hygiene reasons. Items altered or stitched by a tailor cannot be returned either. We say this here rather than in small print at checkout.

Damaged, wrong or missing items

Please record a video while you open the parcel. If something arrives damaged, is the wrong item, or a piece of a set is missing, write to [email protected] within 48 hours with that unboxing video and photographs of the packet and the label. With the video we replace or refund without further argument; without it we can only go by what the courier tells us, which is rarely enough.

How the money comes back

• UPI orders: refunded to the same UPI ID or bank account, 5–7 business days.
• Cash on Delivery orders: refunded by UPI or bank transfer to an account in the buyer’s name — we will ask you for those details, and we will never ask for a card number, a CVV or an OTP.

Shipping charges already paid are refunded only when the return is our mistake — a wrong, damaged or missing item.

Exchanges

We do not run a direct exchange. Return the item for a refund and place a fresh order for the size or shade you want; that way you are not waiting on two parcels at once.

Start a return

Email [email protected] with your order number and a line about what went wrong, or call +91 98205 12008 during Customer service: 10:30 AM – 10:30 PM IST, daily. Returns are received at Arcadia, G-24, Ghodbunder Rd, Hiranandani Estate, Thane West, Thane, Maharashtra 400607, India.